Should a client suspend the Support Plan and renew it again later, they shall pay the cost of software update to the relevant AutoResource version. The update cost is calculated based on the number of suspension months.
Special service: Personal Manager
With this Service, you get the top priority for your project support, a personal project manager and a technical support specialist.
Please, see the benefits and terms of this Service in the document Personal Manager.
Personal Manager
Special service: Project Management Plan
AutoResource is a ready-to-use online auto parts store, ideally suitable for business startups if you want to sell auto parts online. The out-of-the-box project does not need any enhancements. Clients can easily introduce all the necessary changes on their own following the User’s Guide or getting assistance from the technical support team under the standard Support Plans.
Over the course of time, each store actively develops and gets a number of enhancements, modifications, additional modules thus turning into a large business project with a high complexity level.
Specially for such cases we have the service Project Management Plan.
Benefits of the Project Management Plan
- Save your money and efforts. You do not need to hire a project manager or consult with the Third-Party developers. We already have the required specialists who are happy to assist you.
- Get a unique store. Together with us, you can create a fully customized online shop different from all the other stores on the market with functions and tools meeting your requirements.
- Secure business processes. All modifications are first tested and checked without influencing the main website performance.
We use a transparent cost calculation system to define the service price: classification of online stores by their complexity. It helps us manage all projects correctly and efficiently.
Project classification
One of the key features of AutoResource is the opportunity to integrate various modules and services in the project, as well as the possibility of individual modifications according to the client’s tasks. In this regard, we classify our online stores by the level of complexity. It helps us correctly and efficiently manage all projects.
Please, find the detailed description of the Project Management Plan, Project Classification and Warranty Policy in the document Project Support Rules.
Warranty
We provide the warranty for AutoResource, its regular updates, as well as enhancements made by the Tradesoft specialists on the client’s request in case of hosting on Tradesoft servers. The warranty includes correction of software errors within the shortest feasible time, in case of the customer's compliance with the warranty terms and conditions.
We provide consultation and technical support in English.
Please, find the detailed description of the service Project Management Plan, Project Classification and Warranty Policy in the document Project Support Rules.
Project Support Rules
